At Feel The Rhythm, Feel the Seoul we are committed to protecting the privacy and personal information of every individual who visits our website, places an order, or communicates with us through email or social media. When you use our services, you trust us with your personal data, and we take that responsibility seriously. This Privacy Policy explains, in clear and detailed terms, how we collect, use, store, and safeguard the information you provide to us. By accessing our website or making a purchase, you acknowledge and agree to the practices described in this policy.
We collect personal information in several ways to provide you with a smooth and efficient shopping experience. When you place an order, create an account, enter your details during checkout, or contact us directly, you voluntarily provide us with information such as your name, phone number, email address, and physical shipping address. We also securely process your payment details through trusted third-party payment processors, but we do not store or have direct access to your card information. Additionally, when you visit our website, certain information is collected automatically through cookies and analytical tools. This may include your IP address, device type, browser information, and how you interact with our pages. Such data helps us understand how visitors use the site so we can continue improving its functionality and user experience.
The information we collect is used mainly to fulfil and deliver your orders, provide accurate tracking updates, respond to customer inquiries, and process payments securely. We may also use your contact details to send updates about new arrivals, pre-order announcements, promotions, or important policy changes—however, you may opt out of marketing messages at any time. Furthermore, your information assists us in detecting and preventing fraudulent activities, ensuring a safe environment for both our customers and our business operations.
Cookies and tracking technologies help our site remember your preferences, keep items in your cart, and analyse traffic patterns. You can disable cookies at any time through your browser settings, though some features of the site may not function properly without them.
We respect your privacy and do not sell, rent, or trade your personal information with third parties. However, we do share specific details with trusted service providers who assist in delivering and improving our services. These include courier companies responsible for shipping your orders, payment processors like Netcash or Ozow who handle your secure payments, and website platforms that host our store. These partners are only given the information necessary to perform their functions and are strictly prohibited from using it for other purposes.
To protect your data, we implement strong security measures, including secure server technology, encrypted payment gateways, and limited access to customer information. While we do our best to safeguard your data, it is important to acknowledge that no online transmission is completely guaranteed to be secure. We store your information only for as long as necessary to complete your orders, comply with financial and legal obligations, resolve disputes, or provide customer support. When your information is no longer needed, we ensure it is safely removed from our systems.
Our website may contain links to external services, such as courier tracking pages or social media platforms. Please note that we are not responsible for the privacy practices of these external websites, and we encourage you to read their privacy policies individually.
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be published on our website along with the most recent revision date. By continuing to use our website and services after any changes are posted, you agree to the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, you may contact us at any time via email or Instagram. At Feel the Rhythm, Feel the Seoul, your trust is important to us, and we remain committed to ensuring that your personal information is handled with care, transparency, and respect.
