Welcome to Feel the Rhythm, Feel the Seoul. By accessing, browsing, or making a purchase on our website, you agree to the following Terms and Conditions. Please read them carefully, as they outline your rights, responsibilities, and the conditions under which we provide our products and services.
1. General Use of the Website
- By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent/guardian.
- You agree not to misuse the website, disrupt its operations, or attempt unauthorized access to any part of the site.
- We reserve the right to update, modify, or remove any content, product listings, or policies without prior notice.
2. Product Information
- All products, including K-pop albums and merchandise, are sourced from official and legitimate suppliers.
- Product images are for illustration purposes only. Actual items may vary slightly due to variations from suppliers, lighting, or packaging updates.
- Prices, product availability, and promotional offers may change at any time without notice.
3. Orders & Acceptance
- An order is only confirmed once payment is successfully received.
- We reserve the right to decline or cancel any order for reasons such as incorrect pricing, stock issues, or suspected fraudulent activity.
- In the case of a cancelled order, you will be notified and refunded promptly.
4. Payment Terms
- Payments must be made using the available secure payment options provided at checkout.
- Orders will not be processed until full payment is received.
- All prices displayed are in South African Rand (ZAR) unless stated otherwise.
- The customer is responsible for ensuring their payment information is correct and up to date.
5. Shipping & Delivery
- Shipping is carried out using trusted couriers within South Africa.
- Delivery timeframes are estimates and may vary due to factors outside our control (courier delays, public holidays, supplier delays, etc.).
- Once an order is dispatched, we are not responsible for courier-related delays, damages, or lost parcels.
- Customers are responsible for providing accurate delivery information. Incorrect details may lead to delays or additional fees.
6. Pre-Orders
- Pre-order items are products that are not yet released by the manufacturer.
- Release dates are determined by the supplier and may change without notice.
- Pre-orders must be paid in full to secure your product.
- Pre-order cancellations by the customer may be subject to fees or may not be refunded, depending on supplier policies.
- Pre-orders containing other in-stock items may be shipped together unless the customer arranges separate shipping.
7. Returns, Refunds & Exchanges
- Returns or refunds will only be accepted under conditions detailed in our Return Policy.
- Items damaged due to courier handling, incorrect use, or customer negligence are not eligible for return or refund.
- We do not accept returns for opened albums, photocard pulls, or minor imperfections caused during manufacturing.
- Refunds, when applicable, will be processed to the original payment method.
8. Limitation of Liability
- Feel the Rhythm, Feel the Seoul is not liable for:
- damages caused by courier companies
- delays due to supplier or manufacturer issues
- loss of parcels due to incorrect shipping information provided by the customer
- indirect, incidental, or consequential damages resulting from website or product use
- Our total liability for any claim will not exceed the purchase amount of the product in question.
9. Intellectual Property
- All content on this website, including logos, images, text, and layouts, is the property of Feel the Rhythm, Feel the Seoul.
- Unauthorized use, reproduction, or distribution of any content is prohibited.
10. Privacy & Data Protection
- By using our website, you agree to the terms outlined in our Privacy Policy.
- We are committed to protecting customer information and maintaining confidentiality.
11. Changes to Terms
- We may update these Terms & Conditions at any time.
- Continued use of the website after any changes indicates acceptance of the updated terms.
12. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us at:
📧 Email: feeltherhythmandseoul@gmail.com
📱 Instagram DM: @feeltherhythmandseoul_za
